Shipping and Returns

We delivery via Royal mail.

• Free delivery for order over £30.

• We deliver the items within 2-5 working days.

• The delivery time is calculated from the day when the products are despatched, which is the next working day, after placing the order.

• Working day is every day from Monday to Saturday, 9am – 5pm. Sunday and Bank Holiday are  non-working days.

• Small parcel up to  2 kg  –  Tracked 48 h – £3.95

    Tracked 24 h – £4.95

1. In case you have already made an order and wish to purchase another goods, you will need to place a new order.

2. In case of wrong address or you want to change the delivery address, it is necessary to notify the e-mail team by providing the exact address, name of the recipient and the number, and date of the order that has been made in order, to make the necessary change, which must happen within 1 hour of the request. If your order has already been despatched or delivered, can no longer be changed.

3. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 14 days of receipt and we will refund you at the price you paid for the product(s). Please note we will not refund any postage you may have paid on the original order. The refund is within 3-5 working days and only if the packaging of the product is not damaged.

4. 4. For reasons of hygiene and safety, we cannot refund or exchange any products that have been removed from the original wrapping or show any signs of having been used unless they are faulty.

4. 4. If you are returning a full order, we can only refund up to the maximum order value.

4. 4. If you received an incorrect item, we will offer you a full refund the amount including any postages you paid.

4. 4. An order made by 11:59 am, the dispatch shall be made on the next working day.

4. Contact via e-mail: info@rosyrose.co.uk