Privacy Policy
INTRODUCTION
Rosyrose.co.uk is owned by Z&K Rose 4 you Ltd who is the data controller for any personal data processed through rosyrose.co.uk. Rosy Rose is our trade name.
Z&K rose 4 you LTD respects your privacy and we want you to feel confident and comfortable with how your personal information will be looked after or used by us when you access our website, purchase a product, contact us, or otherwise interact with us. We have prepared this privacy policy to explain to you how we collect, use, store, and disclose your personal information in connection with our business via the website https://rosyrose.co.uk/ . Please take the time to read this Privacy Policy.
HOW WE COLLECT YOUR DATA
We collect, use, store and transfer various kinds of information that you provide to us when you:
- Registering for an online account or login.
- Make an enquiry, provide feedback, make a complaint or any other correspondence over the phone, by email or on the website.
- Report a problem with the website.
- Order goods from us.
- Submit any reviews and comments on the website or interact with our social media accounts which may include, Facebook and Instagram.
- We will collect certain information about how you use the Website and the device that you use to access the Website, even where you have not created an account or logged in. This information may include login data, IP address, page views, searches, requests, orders, pre-approvals, confirmation, and other actions on the Website, and may be collected by a third-party website analytics service provider on our behalf and/or may be collected using cookies or similar technologies.
WHAT DATA WE COLLECT
Types of information we collect may include:
- Names, residential and delivery address, email, phone numbers and other contact details you may provide to us.
- When you purchase products from our website you will also provide payment details, which may include billing address, credit/debit card and bank account details.
- Traffic data, location data, login data, page views, searches, other actions on the website and communication data.
- Your geographical location, information about the device you use to access the website and browsing information.
- Marketing preferences
- Feedback and survey.
HOW WE USE YOUR DATA
- To register you as a customer and maintain your online account.
- To process and complete customer transactions, including returns.
- To manage and respond to any queries or complaints.
- To notify you about changes or updates to our goods or services.
- To notify you of service-related matters such as changes to our terms or privacy policy.
- To operate and improve the website.
- Marketing and advertising.
Security and protection of rights. For security purposes, to prevent, detect, and investigate fraud and other unauthorised activities and access, and where necessary to protect ourselves, our business and third parties.
WHO DO WE SHARE PERSONAL DATA WITH?
We may disclose it to certain third parties in order to allow us to provide the website and other services to you, enforce our rights or to comply with legal or regulatory obligations. We only share the minimal information that allows them to provide services to us or to facilitate providing services to you.
Third parties include:
- Our service providers (suppliers and manufacturers) ;
- Development and hosting services;
- Payment services;
- IT, system administration and security services;
- Marketing and advertising services;
- Delivery services;
- Other third parties (required by law, requested by a regulator, necessary to operate our business, necessary for the performance of our services, necessary for fraud detection, crime prevention or investigating errors or issues, a court orders us to do so);
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
HOW LONG WE KEEP YOUR DATA
We will keep your personal data in line with our data retention policy, for as long as we need it for the purposes set out above, so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax, and warranty purposes. We may also keep a record of correspondence with you for as long as is necessary in connection with any legal claim.
YOUR RIGHTS
In some situations, you can ask for access to your personal data, correct your data, delete your data, or object to our use of your data. If you wish to exercise any of those rights, please contact us at info@rosyrose.co.uk.
Subject to certain legal conditions, you have a number of rights in respect of the personal information we hold about you.
- Information: you have the right to be informed of the ways we collect and use your data.
- Access: you have the right to request a copy of the personal information that we hold about you;
- Rectification: you can ask us to change, correct, or complete any inaccurate, incomplete, or out-of-date personal information that we hold about you;
- Consent: If you have given us your consent to use your personal information you can withdraw your consent at any time;
- Objection: you can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You can also object to our use of your personal information for direct marketing purposes;
- Portability: In certain circumstances, you can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form;
- Restriction: you can ask us to restrict the personal information (request the processing of your data is blocked and your data is stored separately).
- Erasure: you can request that all the data that we hold about you is deleted.
COOKIES
A cookie is a small piece of data or text file that a website will ask your browser to store on your device in order to remember information about you, such as your login information. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We may also be able to use a cookie to tell when you last visited and who you are if you are visiting from the same computer and have an account with us.
We also use it to identify and resolve bugs and errors in our website and to assess, secure, protect, optimise and improve the performance.
Cookies letting you navigate between pages efficiently, remembering your preferences and generally improving your user experience.
Necessary Cookies are these cookies for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Third-party cookies are cookies from other domains for advertising and marketing purposes.
EXERCISING YOUR RIGHTS
Please also note that we may ask for proof of your identity. This is a security measure to ensure that we do not disclose personal information to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We will try to respond to all legitimate requests within one month. Sometimes it may take us longer if your request is complex or you have made several requests. In this case, we will notify you and keep you updated. Please also be aware that not all of those rights are absolute and there may be circumstances in which we will not fully comply with your request because of a specified legal ground or exemption.
PROTECTION OF YOUR INFORMATION AND SECURITY
Our website has security measures in place to protect against the loss, misuse, unauthorised use, access or alteration of your personal data. The transmission of information using the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of data transmitted to our website.
CHANGES TO THIS STATEMENT
This Statement is current as of the Effective Date stated above. We may change this Statement from time to time, so please be sure to check back periodically. If we make material changes, we will alert you by posting a prominent notice on the website or via email.
CONTACT
If you have any queries on any aspect of our Privacy Policy, please contact us on the email: info@rosyrose.co.uk
You have the right to make a complain to the ICO (Information Commissioners Office). The ICO website is www.ico.org.uk where you can find information on how to complain.
We recommend that you contact us before making a complaint to ICO and we will provide you with all the information and answer your questions.
